Due to the COVID 19 epidemic, orders may be processed with a slight delay


We Understand That Sometimes Plans Change And You May Need To Cancel An Order. We Want To Make The Process As Easy As Possible For You. Here Are The Details Of Our Cancellation Policy:

  • You May Cancel Your Order At Any Time Before It Has Shipped.
  • To Cancel Your Order, Please Contact Genmds Customer Service Team Via Email Or Phone.
  • If Your Order Has Already Shipped, You Will Need To Follow The Return Policy For Any Refund Or Exchange.
  • Any Cancellations Made After The Order Has been Shipped Will Be Subject To Our Return Policy.
  • We Will Process Your Refund As Soon As We Receive The Cancelled Items Back From The Shipping Carrier, And It May Take Up To 7-10 Business Days For The Refund To Be Reflected On Your Account.
  • Please Note That Any Cancellation Fees, Shipping Costs, And Any Other Charges May Apply As Per The Terms Of The Order.

If You Have Any Questions About Our Cancellation Policy, Please Contact Our Customer Service Team For Assistance.

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